Complaints

If something here went wrong, tell us. A person reads every complaint and answers you within 5 working days, in writing, saying what we decided and what we did.

You do not need an account to complain, and you do not need to have bought anything. Write to [email protected].

Two things that are faster than a complaint

  • You paid and nothing arrived. You do not have to complain: when the delivery window runs out the credit goes back to your wallet on its own. It is written next to every price, and it is point 4 of the terms.
  • A photo or a video of you is here and you never agreed to it. That has its own page and its own clock: we take it down within 48 hours. Go to content removal and appeals.

Everything else belongs on this page: a delivery that arrived but was not what was sold, the behaviour of a camgirl or of a buyer, a charge you do not recognise, a page that says something untrue, the way we handled you.

How to send it

Email [email protected], or use support if you are signed in. Write it in any language you like.

Tell us what happened and when, which page or which profile it is about, and what you want us to do. Anything you already have, such as a receipt or a screenshot, helps. If you are missing a piece, send it anyway: an incomplete complaint is better than a complaint you never sent.

What we do with it

  1. We confirm we received it, within one working day.
  2. A person looks at it. Not a bot, and not the person you are complaining about.
  3. We answer you within 5 working days of receiving it, with the outcome and the reason for it.
  4. If the answer needs longer than that, we write before the five days are up and tell you why and by when.

While we look into it we can suspend a profile, hold a payout or freeze an order. We do that to stop the damage growing, not as a verdict.

How it can end

These are all the outcomes there are. You are told which one it was, and why.

  • Nothing to fix. We looked and we found no breach. You get the reason, not just the verdict.
  • Your money back. The credit returns to your wallet, or the payment goes back to the card it came from.
  • The content comes down. Removed from the site, copies included.
  • The profile is suspended while we finish looking, and comes back if the complaint does not hold up.
  • The profile is closed for good and that person can no longer sell here.
  • A payout is held until it is clear where the money should go.
  • We report it to the authorities, when what we found calls for it.

If you disagree with the answer

  • You can appeal. Reply to our answer and say you are appealing. Someone who did not make the first decision looks at it again, and you get a second written answer within 5 working days.
  • If we still disagree, it does not end with us. The disagreement can be put to a neutral third party, independent of CamGirls World, at our expense. Nothing written anywhere on this site takes that right away from you.
  • You can also go to the authorities or to a court where you live, whatever we decided and whenever you want.

What we write down

Every complaint goes in a register with the date, what it was about, what we decided and what we did. We keep it for as long as the card network rules require, and we show it to our payment provider or to a card network if they ask. We do not publish it, and we do not pass your name to the person you complained about unless you want us to.